Privacy Policy
Last Updated: 2026/1/1 | Effective Date: 2026/1/1
TreeHole Voice (hereinafter referred to as "we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information. Please read this policy carefully to understand our privacy practices.
1Data Collection
We collect the following types of information:
- Account Information: When you register, we collect your phone number, username, and password (stored encrypted).
- Device InformationDevice model, OS version, unique device identifier
- Use data: AI conversation history, feature usage frequency, and session duration
- Payment Information: Order history, payment status (full card numbers are not stored)
- Log Information: Access time, IP address, browser type
2Information Usage
We use the collected information for the following purposes:
- Provide, maintain, and improve our services
- Process your transactions and send related notifications
- Send technical support information and product updates
- Conduct data analysis and research to optimize user experience.
- Prevent fraud and abuse to ensure service security
3Share Information
We will not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or respond to judicial proceedings
- Collaborate with service providers (e.g., payment processors, cloud storage) and require them to uphold confidentiality obligations.
- Protect our or users' rights, property, or safety
4Data Storage and Protection
We use multiple security measures to protect your information:
- Use HTTPS to encrypt data transmission
- Passwords are stored using bcrypt encryption.
- Restrict employee access to personal information
- Perform regular security audits and vulnerability patching.
- Compliant cloud server with data storage located within China
5Your Rights
You have the following rights regarding your personal information:
- AccessYou can view the personal information we hold about you.
- Right of CorrectionYou may request correction of inaccurate personal information.
- Right to delete: Under certain circumstances, you may request deletion of your information.
- Withdraw consentYou can withdraw your consent at any time.
- Delete AccountYou can request to close your account, and we will delete your related information.
6Cookie Usage
We use cookies and similar technologies to remember your preferences and optimize your user experience. You can manage cookies through your browser settings, but disabling some cookies may affect certain features.
7Child Protection
Our services are intended for adults. If you are under 18 years of age, please use our services under the guidance of a parent or guardian. We do not intentionally collect personal information from minors.
8Policy Update
We may update this Privacy Policy from time to time. Updated policies will be posted on this page, and significant changes will be notified via in-app messages or email. Continuing to use our services indicates your acceptance of the updated policy.
9Contact Us
If you have any questions, suggestions, or complaints regarding this Privacy Policy, please contact us using the following methods:
Email: privacy@vr-friend.com
Address: Pudong New Area, Shanghai, China
Thank you for trusting TreeHole Voice. We are committed to safeguarding your privacy.